•Don’t disagree on what matters. It’s okay for team members to disagree on the solution to a problem. It’s not okay for team members to disagree on vision, mission, or values.

•It is not a leader’s responsibility to ensure that a person succeeds. A leader’s responsibility is to set the expectations and provide the opportunity for individuals to step up and perform, should they choose to do so.

•The good of the many is more important than the good of the individual. If it comes down to a choice, put the interests of the organization and its stakeholders before individual interests.

•Play favorites. Take care of the people who help you get done what matters.

•Know who can do what. The people who know what is wrong often can’t fix a problem. The people who can fix the problem often don’t know what’s wrong. Smart management is about listening to the people who know what’s wrong and empowering those who can fix it.

•Ensure your people stay in their lanes and get their jobs done. A culture of blaming other individuals or functions accomplishes nothing.

•Ask yourself: If people are the key to your success, are you willing to pay them right? A good leader doesn’t just give lip service to the importance of people; they put their money where their mouth is.

•Be honest, even if it leads to a team member’s departure. They may even thank you later.

•Beware of bureaucracy. Run a large company that operates like a small company, not a small company with the bureaucracy of a large company.

-Ron Shaich, American businessman, former CEO of Panera Bread, entrepreneur, and serial investor. Author of Know What Matters