What We Live ByThe Zappos Creed

What We Live ByThe Zappos Creed

Jul 12, 2026

Deliver WOW through service
Anything worth doing is worth doing with WOW.

Embrace and drive change
Part of being in a growing company is that change is constant.

Create fun and a little weirdness
Have fun, enjoy your work, and be a little unconventional.

Be adventurous, creative, and open-minded
Take smart and calculated risks

Pursue growth and learning
Constantly challenge and stretch yourself.

Build open and honest relationships with communications
Be a good listener as well as a good communicator.

Build a positive team and family spirit
We are more than just a team – we are a family.

Do more with less
There is always room for improvement in everything we do.

Be passionate and determined
We value passion, determination, perseverance, and the sense of urgency.

Be humble
Humility is the quality of being humble; modest, not proud, doing something out of the goodness of your heart, not for yourself.

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Sergio’s crew hard at work cleaning the fuelling station pad